zakka web store FAQ section

If you would like to refund or exchange the product for any reason, please bring into our attention ASAP and we are willing to refund/exchange within 14days upon receipt. Returns after this period will not be accept. All returns must accompany the original packaging and include all original accessories which accompanied which accompanied the original shipment. Postage and insurance charge is non-refundable for exchange/return items. Buyer is responsible for shipping and handing, insurance costs related to returning the item. Some items may be subject to a 15﹪restocking fee. We reserve the right to reject any returns if the proper guidelines are not followed. 如閣下基於任何原因要求退換或退款，請於收件日起計14天內聯絡本公司。所有在收件後14天的退換或退款要求將不獲受理。顧客在退換或退款時，必須連同所有隨付運送抵的產品配件及包裝物料一併寄回。郵費及保險費用將不獲退回。買家需負退貨的運費、相關的交收及保險費用。部分產品重新發貨，買家可能需支付額外15﹪的Restocking費用。如顧客並未遵守上述指引，本公司有權拒絕任何退換及退款申請。

We provide Worldwide Shipping. We can ship to anywhere (except ITALY) and the shipment is the same. The items are well-packed with bubbled with packages and ready to be shipped to your Paypal registered address within 24 hours of completed and cleared payment. Please make sure your address in Paypal is matched with your shipping address before pay. We always post item out via Hong Kong Post register airmail, delivery to your door takes 6-14 days on average. We will send an email notification after posted, and you can track the item via Hong Kong post for mail tracking. All items sent will be marked as gift and showed the low value. But if any custom charges occurred should be paid by the buyer, we are not responsible for these charges. 除意大利外，我們提供國際付運。寄往世界各地的運費及交收費用相同。本公司會在收妥款項後24小時內以泡泡紙包裹貨品並郵寄往閣下的Paypal註冊地址。請在付款前確認你的Paypal註冊地址與郵寄地址一致。貨品將會透過香港郵政服務以註冊空郵方式投寄，由投寄箱至送抵一般需時6至14天不等。本公司會在貨品投寄後向閣下發出電郵以作確認。你可以根據郵件內附的追蹤號碼，到香港郵政網頁檢視貨件的運送狀況。所有付運郵件將會示為「禮品」，並以較低價值報關。如果貨品遭海關抽檢而需要支付額外報關費用，所有費用本公司恕不負責。

Please make sure that the item is the one you are looking for. Please check once you received before you open the inside package. REFUND or REPLACEMENT WILL NOT BE ACCEPTED IF YOU HAVE OPEN THE INSIDE PACKAGE. We accepted VISA, MASTERCARD, and PAYPALas payment method. Please make your payment within 5 days after placing order. The product is available for wholesale, please contact us for more information. 在收到貨品後，請務必在拆開內部包裝前檢查一下，確認這是你所購買的貨品。如包裝已被開啟，恕不接受退款或退貨申請。本公司接受VISA, MASTERCARD及PAYPAL等付款方式，請在訂單發出日期起計五天內付款。如欲大量批發本貨品，請與本公司聯絡。